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Cookies Policy
This Cookies Policy explains how Rich Palms Casino uses cookies and similar technologies when you visit or use our website. It describes what cookies are, the purposes for which they may be used, and the choices available to you. This policy should be read together with our Privacy Policy and Terms and Conditions. By continuing to use the website, you acknowledge that cookies may be placed on your device in accordance with your browser settings and the choices made through any cookie controls we provide.
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1. What are cookies?
Cookies are small text files that websites save on your computer, tablet, mobile phone or another internet-connected device. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website work correctly, improve performance and provide a more consistent experience.
In this article
Some cookies are placed by the website you are visiting. These are commonly called first-party cookies. Other cookies may be placed by service providers that support website functions, security, analytics or advertising. These are commonly called third-party cookies. The organisations that place third-party cookies may process information in accordance with their own privacy notices and policies.
Cookies may be session cookies or persistent cookies. Session cookies generally expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can vary according to its purpose and the settings of the website or service provider.
Similar technologies
Rich Palms Casino may also use technologies that perform functions similar to cookies. These may include pixels, tags, local storage and other tools used to recognise a device, measure website activity, remember settings or understand how services are used. In this policy, we use the term cookies to refer to cookies and similar technologies unless we state otherwise.
2. Why we use cookies
Cookies may be used for a range of purposes. Some are essential to provide online services, while others help us understand how visitors use the website or support relevant communications. The cookies used on the website may change from time to time as our services, technology and legal obligations develop.
- Strictly necessary cookies: These support core website functions, such as page navigation, account access, session management, security controls and fraud prevention. The website may not operate properly without these cookies, and they may not be available for optional rejection.
- Functional cookies: These remember choices and settings, such as language, region, display preferences or other selections, so that the website can provide a more convenient experience.
- Performance and analytics cookies: These help us understand how visitors interact with the website, including which pages are visited, how features are used and whether pages perform as expected. The information can help us identify errors and improve the website.
- Security cookies: These can assist with detecting unusual activity, protecting accounts, reducing misuse and supporting the integrity of our services.
- Advertising and marketing cookies: Where used and permitted, these may help measure campaigns, limit repeated advertising or deliver content that is more relevant to your interests. They may also help us understand whether communications are being viewed or acted upon.
- Preference cookies: These can remember choices relating to notices, consent selections and other optional features, helping us apply your preferences on later visits.
Not every category will be used on every page or at every time. The availability and operation of optional cookies may depend on your consent, your browser settings, the device you use and the services available in your location.
3. Information collected through cookies
Depending on the cookie and its purpose, information collected may include your device type, browser type, operating system, language settings, approximate location, internet protocol address, pages visited, links selected, access times, referring website and interactions with website features. Cookies may also record whether you have accepted or rejected certain optional technologies.
Cookies do not usually contain information such as your name or password in plain text. However, information collected through cookies may be linked with other information that we hold about you, such as account, transaction, device or usage information. Where this happens, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.
We may use aggregated or de-identified information from cookies for reporting, research, security monitoring and service improvement. Information that has been combined or de-identified may not directly identify you, although we will continue to apply appropriate safeguards to the information we use.
Third-party services
We may use selected third-party providers to support functions such as website hosting, security, analytics, customer service, communications or performance measurement. These providers may use cookies or similar technologies on our behalf, or may process information collected through their services. We expect relevant providers to handle information appropriately and consistently with their contractual obligations and applicable law.
Third-party websites, applications and advertising services may have their own cookies and privacy practices. This policy does not control those third-party services. You should review the relevant provider's information before using a linked service or accepting optional technologies associated with it.
4. Your cookie choices
You can control cookies in several ways. Where available, the website's cookie banner or preference tool allows you to accept, reject or adjust categories of optional cookies. Your selections may be stored in a preference cookie so that we can apply them during future visits. If you delete cookies, change your device or use a different browser, you may need to make your selections again.
You can also use your browser settings to block, delete or restrict cookies. Most browsers allow you to manage cookies through privacy, security or settings menus. Browser controls vary, so you should consult the instructions provided by your browser or device manufacturer for more information.
- Blocking all cookies may prevent some website features from working or may affect account access and security functions.
- Rejecting optional cookies may reduce personalisation and may limit analytics or marketing preferences.
- Deleting cookies does not necessarily delete information already collected or held under our Privacy Policy.
- Cookie choices made on one browser or device may not apply to another browser or device.
- Some third-party services may provide separate opt-out tools or controls.
Where consent is required for optional cookies, we will seek consent in the manner required by applicable law. You may withdraw or change consent where the relevant control is available. Withdrawing consent will not affect processing that occurred before the change, and it will not usually remove strictly necessary cookies required for the website to function.
5. Privacy, security and policy updates
Information collected through cookies may be transferred to, stored in or accessed from locations outside Australia, subject to applicable legal requirements and appropriate safeguards. The way information is handled depends on the nature of the cookie, the service involved and the purpose for which the information is used. Further information about personal information, disclosures, retention and your privacy rights is available in our Privacy Policy.
We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online service or transmission over the internet can be guaranteed to be completely secure. You should keep your devices, browsers and account details secure and avoid sharing login information with others.
We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be made available on this page and may include a revised date or other notice. Changes will apply from the date they are published unless a different effective date is stated. We encourage you to review this page occasionally so that you remain informed about how cookies are used.
Questions about this policy
If you have a question about cookies, privacy or the operation of the website, please use the contact or support options made available through Rich Palms Casino. Please do not include unnecessary sensitive information in any enquiry. We may need to verify your identity before responding to requests involving account or personal information.
