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Privacy Policy
This Privacy Policy explains how Rich Palms Casino handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise interact with our services. We aim to collect and use information fairly, transparently and only for legitimate business, security and legal purposes. This policy is written for players in Australia and should be read together with the website’s other terms and conditions.
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Information we may collect
The information handled by an online casino may vary depending on how you use the website and which services you access. Rich Palms Casino may collect information that you provide directly, information created when you use your account, and technical information collected from your device or browser. We seek to limit collection to information that is relevant to operating the website, providing services, protecting players and meeting applicable obligations.
In this article
Account and identity information
This may include your name, date of birth, contact details, account login information, country or state of residence and other information needed to create and manage an account. We may also handle information you provide when you contact customer support, submit a request, take part in account checks or communicate with us about a complaint or query.
Verification information
To verify identity, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, information about the source or destination of funds, and records relating to account activity. Verification information is handled for security, anti-fraud, responsible operation and legal compliance purposes.
Payment and transaction information
We may handle details about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Depending on the payment method, payment providers may process payment details directly. We may receive transaction confirmations or limited payment information needed to reconcile an account, investigate activity, provide support and meet our obligations. We do not need to collect or store every detail held by a payment provider.
Device, usage and cookie information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location derived from technical information, access times and interaction details. We may also use cookies and similar technologies to remember preferences, support account functions, understand website performance, maintain security and measure the effectiveness of communications.
How and why information is used
Personal information is used only for purposes connected with providing and protecting the services, supporting players and meeting applicable requirements. The purposes may include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Checking identity, age, eligibility and account ownership.
- Detecting, preventing and investigating fraud, money laundering, collusion, abuse, unauthorised access and other suspicious or harmful activity.
- Applying account security controls and helping to keep the website, systems and players safe.
- Providing customer support, responding to questions and resolving complaints or disputes.
- Understanding how the website is used so that we can improve functionality, performance, navigation and accessibility.
- Sending service messages, security notices, account updates and other communications needed to administer your account.
- Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
- Meeting legal, regulatory, tax, accounting, reporting, court, law-enforcement and other applicable obligations.
- Enforcing our terms, protecting our rights and the rights of other people, and managing business or operational risks.
Where information is used for marketing, you can choose not to receive promotional communications. Service and security messages may still be sent when they are necessary to operate your account, protect your information or communicate important changes.
Sharing information
Information may be shared with service providers and professional partners that help operate the website. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. Such parties should receive information only when it is relevant to the service they provide or to a permitted business purpose.
Information may also be disclosed where necessary to comply with a legal or official request, respond to a court or lawful authority, investigate suspected unlawful activity, protect a person from harm, enforce applicable terms or protect the website and its users. Where appropriate, information may be combined with information from trusted sources to support verification, security and fraud-prevention checks.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on your device when you visit a website. Some cookies are needed for essential functions, such as keeping you signed in, maintaining a secure session and remembering choices. Other cookies may help us understand website use, measure performance or support relevant communications. Cookie availability and behaviour may depend on your browser, device and settings.
You can manage or block cookies through your browser settings. If you disable essential cookies, some account or website features may not work as intended. Your browser may also allow you to delete existing cookies, receive alerts before cookies are stored or restrict certain categories of cookies. The available controls differ between browsers and devices.
Security
We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling security incidents. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Retention
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, account history, unresolved disputes, security needs and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with our procedures.
International handling
Some service providers may store or process information outside Australia. Where this occurs, information may be subject to the laws of the place where it is handled. We take reasonable steps to use appropriate safeguards and to engage providers that are expected to protect information in a manner consistent with applicable privacy requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.
Making a privacy request
To exercise your data rights, contact support@richpalmscasino.wtf. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive information. This verification helps prevent unauthorised access and protects both you and other users.
- For access, ask for a copy or summary of the personal information held about you.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the preferred correction where possible.
- For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, dispute-resolution or legitimate operational reasons.
- To withdraw consent to marketing, state that you no longer wish to receive promotional communications. You may also use an unsubscribe option included in a marketing message where one is provided.
We will assess requests fairly and respond within a reasonable period. If a request cannot be completed in full, we will generally explain the reason, subject to any restriction on what we may disclose. Closing an account does not automatically erase every record connected with it, because certain information may need to be retained for legal, fraud-prevention, accounting, security or dispute-related purposes.
Changes to this policy
We may update this Privacy Policy when our services, practices, technology or legal requirements change. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page periodically. If a change is significant, we may provide an additional notice through the website or an appropriate account communication.
