Rich Palms Casino Terms & Conditions

2. Accounts, verification and security

You may need to register an account before accessing games or other services. You may generally hold only one account unless the operator has expressly approved an exception. Multiple, duplicate or linked accounts may be closed or suspended. If you believe that you have created more than one account by mistake, you should stop using the accounts and contact the operator through the available website support channel.

The operator may carry out identity, age, location, payment, source-of-funds and other compliance checks. You agree to provide documents and information that are reasonably required for these checks. Until verification is completed, access to some services, deposits, withdrawals or account functions may be limited. Information supplied for verification must be genuine, readable and up to date.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity resulted from the operator's failure to take reasonable care. You must use a strong password, avoid sharing access details and notify the operator promptly if you suspect unauthorised access, loss of credentials or other account security concerns.

Accounts are intended for individual use. You must not sell, rent, lend or otherwise provide access to your account. You must not use another person's payment method or account without proper authority. The operator may pause an account while investigating suspected identity concerns, fraud, collusion, money laundering, sanctions issues, underage gambling, misuse of promotions or other breaches of these terms.

Account closure and suspension

You may request closure of your account through the available support process. Account closure does not remove obligations that arose before closure, including obligations relating to unsettled transactions, verification, investigations or applicable law. The operator may close or suspend an account where it reasonably considers that this is necessary to protect the player, the website, payment providers or other users.

If an account is suspended or closed, you must not attempt to create or use another account unless the operator confirms that you may do so. Where funds remain in an account, they may be handled in accordance with applicable law, verification requirements, payment rules and the circumstances leading to the restriction.

4. Responsible use, privacy and liability

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with funds that you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or use essential household funds to gamble.
• Do not gamble to deal with stress, financial problems or other difficulties.
• Use available deposit, loss, session or wagering controls where offered.
• Consider a break or account exclusion if gambling is no longer enjoyable or feels difficult to control.
• Seek independent support if you are concerned about your gambling or someone else's gambling.

The website may provide tools and information intended to support safer gambling. These tools may have conditions, processing requirements or technical limitations. A request for a limit, break or exclusion should be made through the available account or support process, and you should not continue using the services if you have decided to stop.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, maintain accounts, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy for further information about collection, use, storage and disclosure.

You agree to receive essential service communications relating to your account, security, transactions and changes to these terms. Marketing communications may be managed through the available preferences or unsubscribe options, subject to legal requirements and operational messages that must still be sent.

Website use and liability

You must not misuse the website, introduce malicious code, attempt unauthorised access, copy protected material, overload systems, scrape data or interfere with the operation or security of the services. Website content is provided for general information and may not always be complete, current or available without interruption.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including internet failures, telecommunications problems, payment-provider issues, device faults, malware, interruptions, maintenance or unauthorised access caused by your failure to protect account details. Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

If any provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights available to Australian consumers.

For questions about these Terms & Conditions, account verification, safer gambling tools or a transaction, use the support options provided on the Rich Palms Casino website. Do not send sensitive payment or identity information through an unauthorised channel.